AYes, there is nominal charge of £4 for those guests choosing to travel by car.

AIf you have a new enquiry or problem with your existing booking, please contact our main booking line on 0870 444 4455 where a member of the team will be happy to help.

AThe Alton Towers car park has a Secure Car Park Award and is well lit and covered by CCTV cameras. However, it is no more secure than any other public car park, and we urge you to take sensible precautions when you visit us :

• LOCK your car when you leave it;
• DO NOT LEAVE VALUABLES IN YOUR CAR - especially satellite navigation systems;
• Remove your satellite navigation holder from your windscreen as well as the system itself;
• Don't bring 'stuff' that you don't need - leave as much as possible at home; Secure lockers are available at Guest Services near to the entrance of the Park.

APlease dress for the changeable British weather. There is not a great deal of cover around the Park, please be prepared for rain at all times and wear sensible flat footwear due to the undulation of the Park and the need to brace on several of our rides.

Proper attire including tops and shoes must be worn at all times.

AThere are bus services throughout the day to and from Alton Towers. Time table information is available, please call Traveline on 0870 608 2 608 or alternatively for our exclusive Alton Towers buses please visit our Route Finder. There is also information on train and road connections.

AYes, there are 8 ATMs located inside the Park and one outside the Park entrance. The three machines on Towers Street do not usually have an additional charge. Look for the logo on the Park Map/Guide.

AThe Park is closed to vehicular traffic movement whilst open to the public. There are designated drop-off points for coaches at Alton Towers. There is no requirement for children to cross any busy public roads although children will be required to cross internal Park roads to access the admissions area. Pedestrian walkways are provided where possible.

AAlton Towers accepts all major credit/debit cards.

AToilets are located at various locations around the Park. Look for the on your Park Map/ Guide.

AThere are 6 baby-care areas located within the toilets around the Park. Look for the on your park map.

AAny lost children will be taken to the Windmill, in Old MacDonalds Farmyard to await collection. You can ask any member of staff for assistance if you become separated from your children. Remember: Guest Services provide free child ID bracelets with your mobile telephone number.

AOur well equipped First Aid Centre is run by qualified staff and is located at the bottom of Towers Street between Towers Family Restaurant and the Skyride station. Many of our team members across the Park are also First Aid trained and each of our outlets/attractions normally carry a First Aid Kit.

APlease direct any enquiries regarding the re-issue of your Annual Pass to the Alton Towers Annual Pass Office on 01538 704018. They can also check if it's been handed in.

APlease see the Waterpark section of this website for full details.

AOur award winning conference centre, 2 hotels, 391 bedrooms, 2 themed restaurants, 4 bars, one of Europe's largest covered waterparks and a luxurious spa, combined with the UK's favourite theme park, offers you an extraordinary venue to stage your next conference, meeting, family fun day, dinner dance, award ceremony or party. For more information please click here

AFor further information please visit our recruitment site.

AFor further information, please contact the Annual Pass Office at Admissions or visit http://www.annual-pass.com for full details.

APLEASE DO NOT BRING DOGS TO THE PARK UNLESS THEY ARE REGISTERED ASSISTANCE DOGS. We do patrol the car parks regularly. If we notice a dog has been left in a car, and if it is in distress, we will contact the RSPCA. They have the authority, with a police officer present, to break into your vehicle and remove the dog. Remember, on a warm day, the temperature inside a vehicle can soar to 120c/49f even if windows are left open. A dog can suffer from heatstroke within 20 minutes, and you could face prosecution. Please don't put yourself, or your dog, in this position.

AYes there are a number of boarding kennels in the local area. Please visit www.yell.com for further details.

AYou can check in anytime. If your room isn't ready when you arrive, we can store your luggage at any time during your arrival day, leaving you lots of time to go and explore and have some fun!

ACheckout time is 10am, however we are able to store your luggage until you leave Alton Towers, so you could go on the Theme Park, Waterpark, Spa or Extraordinary Golf.

AYes. There are baby-changing facilities in both the Splash Landings Hotel and the Alton Towers Hotel as well as Cariba Creek Waterpark.

AOur hotels are open on all public holidays, excluding Christmas Eve and Christmas Day.

ANo - both hotels are a great choice, whatever else you're planning to do. There is an internal walkway that connects the two hotels, so it's all very easy access wherever you are

ACertainly! Whichever hotel you stay in puts you within easy reach of the Waterpark.

AYes, there are a variety of B&B's and hotels available in close proximity to Alton Towers. You can search by clicking here

ANo, there is no additional charge.

AYou can bring your own food to the Theme Park, but not to the hotels, Spa or Waterpark. We're sure you'll find something tempting in one of our restaurants though!

ABoth hotels have free parking right by the front entrance.

AYes. The hotels are situated in the heart of Staffordshire and our concierge desk can recommend walks and places to visit in the area.

AAs a family hotel, we are forging ahead of legislation by becoming a smoke-free environment. There are designated smoking areas on both hotels' patios, and two covered areas at the front of the hotels.

AThe Spa is located on the first floor of the Alton Towers Hotel. Simply follow the signs.

APlease allow enough time for your Spa experience by arriving 10 minutes before your Spa treatment. Prompt appointment times are adhered to; it may not be possible to honour late appointments. You are here to escape, relax and unwind, so mobile phones may not be used. Please switch them off when you are in the Spa. Smoking is strictly forbidden in all Spa areas.

AIf you're coming straight to the Spa, you can collect your robe and slippers from the Spa reception. Please leave your luggage with the porters. Remember to check your robe for any personal belongings e.g. rings, watch etc, when you have finished being pampered.

AYes, we have lockers in each changing room. You'll need a £1 coin for the lockers, which is refundable.

AYou must wear swimwear if you are using the pool or Aqua Relaxation Rooms. If you are having other treatments underwear can be worn.

AYes, all Spa experiences have to be booked prior to your arrival at the Hotel. It is advisable to book early for both Aqua Relaxation Rooms and Spa treatments. You can call 0870 443 2333 or email spa@alton-towers.com to book.

AYou need to book your sessions prior to your stay to avoid disappointment. Payment can be made at time of booking or on the day?. If you would like to purchase any additional products or gifts on the day, these can either be charged to your hotel room or paid for by credit card or cash.

AYes, the Spa welcomes both men and women for Aqua Relaxation Rooms and Spa treatments. The Spa is not available for children under the age of 16. However a teenage treatment package is available for 13-16 year olds. Please speak to our Spa reception for further information.

AYes, we have specific treatments which are suitable for pregnant women. Your therapist will advise of the best ones. In the Aqua Relaxation Area, the pool, whirlpool and Meditation Room are all suitable.

ASpa gift vouchers are a wonderful treat for a special occasion. Our Spa team will be delighted to assist.

AThe price includes use of robes, towels and slippers, and depending on the package, a healthy lunch.

AThere is a £5 supplement per person on all packages taken on Saturdays and Sundays.

APlease look at our disabled and access concessions page.

AYes, we have a number of bedrooms with disabled access, and both our Waterpark and Spa are accessible.

AYes. Please inform us when you book so we can make sure we can provide for your needs.

AWhen travelling by car please use the Express Parking zone. This is available to disabled badge holders only. Please ask a car park host for directions if unsure.

AYou will need to provide proof of disability to purchase discounted tickets for yourself and up to 2 helpers.

AYou can bring any of the following as proof of disability: Disability Living Allowance record book, Attendance Allowance book, Invalidity Benefit book, Visual Impairment registration card (BD8), Blue/orange parking permit, Freedom passes

A

Guide dogs are welcome in the park, however for safety reasons, dogs will not be able to accompany guests on to the rides.

AAll toilets around the park have access for guests with disabilities. Please see the park map for locations marked with .

AYes. Located at the bottom of Towers Street, next to the skyride station. We are able to cater for a number of special needs; including storage of medical equipment and cold storage of medicines.

AYes, of course. But we ask all large groups of guests with disabilities to contact Guest Services 01538 704600 prior to their visit. We can advise you on access to the Park, Rides and the necessary carer ratio to gain special access bands, which can be ready for distribution on arrival.

AYes, you should go to Guest Services. You'll find it on the right-hand side in Towers Street. We can advise you on ride access and restrictions, issue preferential/special ride access wristbands*, and offer further advice on facilities for guests with disabilities. If you require preferential/special access, documentary proof of disability is mandatory.

An induction loop is fitted for our guests using hearing aids.

AGuests with disabilities who cannot use the normal queue lines should go to Guest Services, where they could receive preferential/special ride access wristbands (documentary proof of disability is mandatory). These wristbands allow preferential access to most of the rides, via entry points, which have been designed for ease of access.

AFor safety reasons, the number of guests with disabilities permitted on certain rides at any one time may be limited. For this reason, you may be asked to divide your party into smaller groups, and possibly experience a wait before you board.

AFor safety reasons, guests with disabilities who require physical assistance are required to have at least one carer over the age of 14 to accompany them onto the rides. If no physical assistance is required, there is no age requirement for a carer. Carers will also be issued with up to a maximum of four wristbands, and must be present at Guest Services with the guest who has the disability.

AYes, there are special changing facilities for disabled guests and you can contact reception if you need help.

AYes, a guide with extra information for guests with disabilities is available at guest services. This is in addition to the general ride restrictions (including height, size and loose item restrictions), which are applicable to all guests. The restrictions are detailed on information boards at the entrance to the rides, and it is the responsibility of all guests to check these before deciding to ride.

AHelpers accompanying guests with disabilities onto the rides must sit in the same row or car as the disabled guest they are assisting. Carers must assist disabled guests with loading and offloading (including their transfer from wheelchairs). A maximum of two carers may accompany a disabled guest on to any ride at any one time. Our staff will give full instructions, but for everyone's safety, the carers must do all lifting-our staff cannot assist in any way. Carers must also be able to communicate any safety restrictions and messages, and assist with any emergency or evacuation procedures.

ASeveral rides are unsuitable for guests with heart, neck, or back conditions, or expectant mothers - and we strongly recommend that guests, who have had recent surgery or an injury, do not ride certain attractions. On many of our rides, guests will need to brace themselves in an upright position. These restrictions apply to most rides and are detailed on signage at the ride entrances where they are applicable. All rides require guests to keep their arms and legs inside the ride cars, and to remain seated at all times. Not all rides are suitable for all guests.

AEach ride has strict operating requirements that all riders must meet. Please do not ask our staff to break these rules they are there for your own safety.

AA limited number of wheelchairs are available for hire at guest services (located on the right-hand side of Towers Street) on a first come first serve basis. A £5 refundable deposit is required. We would suggest that guests who need a wheelchair to travel around the Park bring their own for ease of use. A rental charge of £10 applies to persons who are not registered as disabled. Please note, wheelchairs cannot be taken beyond the turnstiles when exiting the Park.

AMembers of the British Association of Leisure Parks, Piers and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides and attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.